Reception Team Leader - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We are recruiting a Reception Team Leader to work for Rapport based at St. James. This is a fantastic opportunity to be part of a fun ever growing team. The Team Leader will support and assist the Guest Service Account Director as well and The Guest Service Manager by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner.

Our client is a global leading property management company.

This is a permanent, full-time role, 40 hours per week. Monday - Friday

Main Responsibilities

Being fully responsible for the overall efficient and effective daily operations and service of the front of the house team
Manage the relationship with our building customers, clients, facility team and other Service partners
Supporting and being the first point of contact for team members for questions, helps with problems, and oversee team members' work for work quality and core values.
Communicate effectively with the team and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Ensure the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures.
Providing management support in all operational responsibilities including health and safety, risk assessment (once a year), PAT test, fire procedure, handling issues and complaints
Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Be an up-beat team player with integrity and a can-do attitude
Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
Be innovative, proactive, flexible, adaptable in their approach, resultsoriented with great attention to detail and the ambition to motivate and develop the team and the self

About The Company

Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include: