Service Advisor - Uxbridge, United Kingdom - GVE London Ltd

GVE London Ltd

Verified Company

Uxbridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor

Company Profile
GVE London Ltd is one of the largest independent supercar showroom in the UK.

It is very conveniently operating from Uxbridge which has plenty of local amenities as well as excellent links to the M4, M25 and A40 as well as West Drayton Train Station and Uxbridge tube station (Piccadilly and Metropolitan Line).

Job Brief:

This is a fantastic opportunity for a Service Advisor to join a rapidly growing Supercar Showroom, taking on responsibility from day one.

You will be a pivotal member of the team, booking in retail work, servicing existing and new clients, and managing the workshop to efficiently process internal work.

Your main responsibilities as a Service Advisor will be:

Managing the workflow for Technicians and assigning work appropriately.
Being a liaison point between departments to ensure vehicles are prepared in time.
Understand and adhere to manufacturers service requirements.
Maintain CRM system by inputting accurate data on customers/vehicles.
Maintain high level of customer satisfaction and ensure high levels of performance and efficiency are achieved.
Promptly and empathetically dealing with customer complaints and effectively resolving matters.
Sourcing parts in a costeffective manner.
Discuss and upsell additional work to customers, where appropriate.
Constantly engage with customers to maximise workshop activity by reminding customers of annual services and remedial work.
Conducting external inspections where necessary to ensure vehicle is prepared for handover.
Authorising the procurement of parts and other material for the Servicing teams.
Completing other administrative functions within the servicing team, such as invoicing and warranty claims.

As an ideal Service Advisor, you:

Have previous experience in a Service Advisor/Senior Advisor role within an automotive environment.
Will have great organisation and communication skills.
Are confident in dealing with customers with a friendly approach, both in person and remotely.
Are wellversed with industry standards in the automotive industry.

Other details:

Statutory pension scheme.
Onsite company gym.
Employee Assistance Programme.
28 days holiday, including Bank Holidays.
Working 5 days a week, from Monday to Friday.
Be amongst the most prized vehicles manufacturers have to offer, gaining an insight into the luxury supercar/hypercar market.

The salary advertised on Dependent on Experience.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 40 per week

Salary:
£25,000.00-£30,000.00 per year

Benefits: