IT Support Technician - Telford, United Kingdom - RE Recruitment

RE Recruitment

Verified Company

Telford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**IT Technician

Principal Objectives:

To provide an outstanding and efficient level of IT support to all staff.
To ensure all IT support needs are logged, investigated and resolved in a timely manner or escalated where appropriate using our ticketing system.
Provide 1st Line Support to the employees.
To image, deploy and maintain workstations, mobile devices and touchscreen computers around the site

To support and assist the IT Manager with upgrades and new IT projects on the site

Check the system for any potential misuse and report to the IT Manager
To upgrade computer hardware as appropriate or replace hardware that maybe damaged/ broken
Help to create and maintain an IT asset inventory with lists of devices and serial numbers for insurance purposes
Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
Help maintain an organised Purchase Requisition catalog
To have excellent knowledge of Microsoft Office and Windows software
To contact Third Parties to retrieve Quotes / Information for the IT Department Knowledge, Skills and Experience
You will be able to demonstrate good knowledge and recent experience of:
Microsoft Windows, Office and other desktop related software products
Windows Server Platform, LAN/WAN, TCP/IP
Administering AD login accounts
You must have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
You must be selfmotivated, driven and have a cando attitude
You must have a proven track record of balancing priorities and managing timescales
Be flexible and adaptive to the role and be prepared to on some occasions assist the IT Manager 'out of hours'
You need to be a confident communicator and have excellent verbal and written communication skills will enable you to confidently deal with all levels of internal colleagues
You will have a minimum of two years' experience in a similar role

H&S & Environmental Responsibilities

To take reasonable care or yourself and others who may be affected by your acts or omissions whilst at work.

Adhere to the Company's H&S Policy.

Do not to interfere with or misuse anything that has been provided for your health, safety or welfare.

Promote a safe working culture throughout your department and site.

Understand and comply with the Company's Environmental Policy.

Adhere to all safe working procedures and /or training.

2 Year's Experience is beneficial

Job Types: Fulltime, Permanent_
Salary: From £26,000.00 per year_

Benefits:

Cycle to work scheme

Life insurance

On-site parking

Schedule:
Day shift

Monday to Friday

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