Customer Service Advisor - London, United Kingdom - Bloom Careers

Bloom Careers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Advisor

£25,000 per annum

North London, Hybrid

My client is a leader in the world of direct-to consumer health and beauty brands, growing over 100% in the past year.

Due to continued growth and success, the opportunity to recruit a Customer Service Advisor has arisen.

Responsibilities

Work with the Customer Service Manager to develop and enhance customer first time resolution and to deliver best in class practices.
Working on delivery issues with carrier partners and where necessary instigating refunds to customers.
Working with Zendesk and internal IT systems to develop dashboards and clear, easy to use systems and reports for immediate issue recognition.
Ad hoc tasks and projects as determined by the Customer Service Manager or Operations Manager

Skills / Qualifications:

Experience using Zendesk or salesforce
Beauty experience would be advantageous.
Strong MS Office skills
Experience and understanding of customer confidentiality, processing payments and related security procedures.
Excellent written, verbal and numerical skills as well as a strong work ethic.
Clear, concise and professional telephone skills.
Ability to work to tight deadlines and manage projects independently.