Income Officer - Coventry, United Kingdom - Citizen

Citizen

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are brave, we are ambitious, we are honest, and we are Citizen*Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for.

We have an exciting opportunity for an Income Officer to join our Neighbourhood Services Team, supporting the provision of a high-quality Income Management Service.

In housing you can make a real difference, the role of Income Officer will involve:

Working with colleagues and the Customer Service Centre to manage the rent and service charge accounts from beginning to end.
Promoting sustainment by supporting an accurate, responsive rent and service charge enquiry information service, together with representing Citizen at County Court.
Working with internal and external partners to ensure vulnerable customers are identified and are offered appropriate support.

As Income Officer, we need you to have:

Knowledge and understanding of current best practice in income management and arrears processes and be able to demonstrable relevant experience of working in a housing environment or a similar related role.
Knowledge of welfare benefits.
Welldeveloped IT skills including the use of MS Office and the ability to proficiently use computer databases is also required.
Strong communication skills and ability to deliver your skills through effective working relationships with work colleagues and customers.
Current clean driving licence and have access to a vehicle to enable travel to properties and schemes.
Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service may be required.

Our people are everything and we offer:

Opportunities for salary progression, which is directly linked to performance reviews
Fuel allowance of 45p per mile

- 'Live work better' scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service
Enhanced family leave

Company Pension

Citizen matches up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
Organisational Sick Pay (benefit increases with length of service)
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Citizen's Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
Occupational Health
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 5th April 2023
**Interview date: 14th April 2023