Customer Service - Bangor, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Bangor, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist-NHSBT- NHS Blood and Transplant

Location:
Work from Home

Contract:
Permanent

Start Date: 6th February 2023

Monday to Friday - currently no weekends worked.

Training:10 Days, 11.30am - 8.00pm

Salary:
£18,525.00

Is this role right for you?

Do you have a passion for helping others?
Do you have the ability to deliver a firstclass customer experience?
Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients, NHS Blood and Transplant.

If you can answer
'YES' to these questions, then we'd love to hear from you

Job Overview
As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment

You will have the desire to help all callers providing accurate information relating to blood donation appointments.

You will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand and the abilityto deal with complex life experiences.

Our callers want to talk to understanding empathetic people who'll listen, ask the right questions and patiently offer solutions that serve their needs.

Bring your experience and enthusiasm and you'll have the chance to support the NHS Blood and TransplantService.

Key Responsibilities

Resolve customer inquiries with speed and precision
Assist customers with queries
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Record, track, and effectively resolve incidents and queries
Create clear notes on customers' accounts with relevant details
Comply with company's policies and practices
Update your knowledge through the associated guidelines and procedures
Strive to achieve first call resolution

We believe in building a team with the right drive and passion for products and customer service.

That's why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line.

If we work with thethings we enjoy, then work should be a pleasurable place to be.

CANDIDATES MUST HAVE THEIR OWN INTERNET AND ACCESS TO A HARD LINE TO THE ROUTER
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management.

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.

We've been doing this since 1978, and everyyear we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.

We constantly invest in research and development and get a deeper understanding of customer's thoughts, behaviours and needs, acrossdifferent countries, industries, channels, and generations.

Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

What we offer

Comprehensive initial training.
Employee recognition schemes
Ongoing coaching and development and genuine opportunities to develop your career with the company's management programmes
Discounts on top retail brands
28 days' holiday inclusive of bank holidays, rising to 30 from year Pension Scheme
Sports & Social Scheme
Refer a friend scheme
Up to £900 for each individual referred
Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets.