Customer Account Officer - Widnes, United Kingdom - ALSTOM

ALSTOM

Verified Company

Widnes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Req ID:366556

Appointment Basis:
Permanent

Location:
Widnes

Salary:
circa £27,600

Application Deadline: 30/06/2023
At Alstom, we understand transport networks and what moves people.

From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time
Customer Account Officer in
Widnes we're looking for?

Your future role:

Day-to-day, you'll work closely with teams across the business, and be responsible for several small projects, both internal and external, that will contribute to the success, both financially and operationally, of the Spares business, and receiving, processing & fulfilling external customer enquiries, orders & quotations as required, including emergency requests.

You'll specifically take care of daily liaison & support with the UK Sales team and support with Material Solutions and other internal BT departments, and you will take full responsibility for smaller customer projects, including customer visits and possibly supplier visits.

There is also a requirement to provide a high level of customer service, to tight timescales and deadlines including customer complaints and issues

We'll look to you for:

Responsible for order book management.
Daily review of PREQ's for Consumables & repairs
Responsible for 1st level age debt resolution and NCR resolution
Responsible for obtaining RfQ's and quotes
Undertake pricing within delegated authority
Continuous improvement through identifying processing efficiencies, processing new opportunties and future sales
Maintain price lists and Partsfolio data base, ensuring they are accurately updated in line with CPA and contract variations
Assist in pricing strategy of products and services and maintain an overview of market pricing.
Review the livestock position using the SAP report MB51 (Daily) (Critical order delivery / Pull forwards)
Prepare / Assist in PQQ responses
Assist Tendering process.
Co-Ordinate preparation of FI/07

All about you:

We value passion and attitude over experience. That's why we don't expect you to have every single skill.

Instead, we've listed some that we think will help you succeed and grow in this role:

Experience in a customer service environment or similar transferrable skills
Excellent keyboard skills, including MS Office & SAP
High degree of customer focus and awareness
Selfmotivated and a willingness to succeed
Excellent interpersonal skills
Calm under pressure working to tight timescales and deadlines
High degree of numeracy and literacy
Diligent and attention to detail
Team worker
Management of small projects
Ability to persuade and influence others
Experience with stakeholder management

Things you'll enjoy:

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career

You'll also:

Enjoy stability, challenges and a longterm career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through awardwinning learning
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

We value inquisitive, innovative and motivated people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

We aim to have a welcoming and inclusive environment for individuals, of different ages, genders, ethnicities, disability, LGBT, religion and/or belief.

As a 'Disability Confident' leader, we will interview all disabled job applicants who match the essential criteria of the job description or specification: if you require any adjustments, please let us know.

Job Type:
Experienced

Job Segment:
Accounting, CPA, ERP, SAP, Finance, Technology