Customer Service Administrator - Gloucester, United Kingdom - Arjo

Arjo

Verified Company

Gloucester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Customer Service Administrator

Location:
Gloucester - Service and Technical Centre

Hours:
Full Time, 37 hours per week

Contract type:
Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact that you will have:

The Service Administrator is responsible for processing customer order enquiries including updating contract requirements and managing customer's equipment through our SAP system, logging orders for repairs, maintenance and spare parts as required and in line with customers SLA and providing accurate billing.

You will resolve customer queries in a professional and efficient manner.

You will also work closely with Field Service Engineers, Contract Managers and the Accounts Team to ensure SLAs and compliance are achieved.

KEY DUTIES WILL INCLUDE:

Provide technical detail, drawings upon request and deliver 1st line triage
Effective monitoring and management of order, service and repair calls to ensure they are completed within SLA requirements
Communicating with a wide range of internal and external customers providing ETAs, job progress and any part delivery issue updates
Produce and process quotations for customers for contract renewals, follow on repair work and spare part orders upon request
Prepare and dispatch all new and renewal service contracts in accordance with new contract process to ensure customers are notified well in advance of renewal date
Provide service contract administration to Contract Managers and Regional Service Managers
Manage customer assets through ERP system
Maintaining automatic integration of all programmable service work with auto allocation to preferred area field service engineer
Establish and maintain detailed knowledge of Company's current service policy to enable job holder to be point of reference for both internal and external customers
Raising invoices for service customers including contracts, repairs and additional services from service engineer work order reports in a timely manner
Liaise with Accounts department concerning orders on credit hold and assist team where necessary
Raise credits notes for customers when required
Manage and update 3rd party portals to ensure accounts maintained
Manage reporting through SAP systems to support work volumes and SLA agreements
Practice and adhere to companies Core Values

ESSENTIAL SKILLS / EXPERIENCE:

SAP experience desirable
Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
Demonstrates the importance of customer service
Displays data management skills
Good working knowledge of Microsoft Office products (Excel, outlook and Word)
Highly selfmotivated, proactive, personable team player
Good communication skills both written and verbal
Copes well under pressure whilst working to tight deadlines
Conscientious, high attention to details with ability to see tasks through to completion
Methodical, analytical and logical thinker
Able to demonstrate use of initiative

What we offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us:

At Arjo, we believe in the power of diversity.

We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in.

We achieve this through a culture and mind-set that values the uniqueness of all our people.

Salary:
£22,300.00 per year

Benefits: