Team Leader - London, United Kingdom - Beazley

Beazley

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description and person specification

Job Title:
Team Leader

Division:
Underwriting Operations

Key Relationships:
Underwriters, Brokers, Coverholders, Operations Manager, Underwriting Assistants, UCO and external clients and suppliers.

Job Summary:

To oversee a team of UAs and Technical UAs in maintaining efficient underwriting processes and providing customer service to clients.

Key Responsibilities

Underwriting Support Management

Full ownership of task allocation across your pool of UAs and Technical UAs
Ensure SLAs are consistently met, and any resource constraints are fully understood by your Operations Manager.
Ensure SLAs are frequently review, updated and communicated based on changing business need.
Owner of team workflow tool, ensuring data is present, accurate and can be relied upon
Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved.
Host UA/AU teams meetings, discussing capacity issues, training requirements and workflow status.
Lead other recurring meetings as required by the Operations Manager, deputizing when necessary
Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, work with your Operations Manager to build a transition plan for outsourcing.
Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of biannual appraisals.
Highlight error trends that result in a need for additional training. Working with your Technical UA(s), build and deliver bespoke training and monitor performance over time.
Develop the knowledge and ability to perform all and any duties of Underwriting Assistants and/or Technical Underwriting Assistants as required
Provide accurate management information to senior management team for onward discussion with the business
Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc.
Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested
Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion

Underwriting Support (as required)

Support the Underwriters in the delivery of an effective and efficient administration service
Provide preunderwriting and rating support to Underwriters and other staff as required
Ensure timely and accurate data entry and scanning of risk documentation onto all Beazley systems within agreed service levels. Specifically checking agreed percentage of risk entries as required
Data verification, integrity and accuracy
Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning
Interact with other teams within Beazley, ie. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio
Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required

Team Management

Line management of staff
Conduct the interim and annual appraisals of your team
Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes.
Ensure effective management of workload, holiday and cover across staff and team
Recruitment for team where necessary and coordinating training for new starters within the team
Manage accurate and efficient processing and handling of all designated work to SLAs where applicable
Review operation reports and flag issues to relevant operational managers
Deliver/assist with training and development effort to improve team performance and skills

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via elearning or the learning management system.
Display business ethics that uphold the interes