Service & Repair Administrator - Edinburgh, United Kingdom - Origin Fitness UK

Description

Role Service & Repair Administrator


Reporting to Service Manager


Location Origin Fitness and remote working

Origin Fitness is a UK based distributor and manufacturer of commercial fitness equipment.

Origin works with both distributors and commercial operators to combine both equipment provision and a range of support services which include gym design, marketing, training and servicing.

We are an innovative, growing company working towards our vision of being the best commercial fitness equipment supplier in the UK.

We are passionate about delivering the best customer service experience and pride ourselves on building lasting relationships with our customers.

We are currently looking to grow our market share in the UK and internationally, with Service being a key part in the company's strategy towards achieving this.

Department Role in Achieving the Company Vision

The service team play a critical role in achieving our business objectives, by ensuring that they provide the best service to our customers and ensuring the maintenance and repair of the Fitness Equipment sold by Origin Fitness.

Reporting to the Service Manager, this is an exciting opportunity to be part of our Service & Repair Team.

Origin Fitness is seeking a motivated individual to join its service department and the role would suit an someone with experience in a parts warehouse or workshop environment.

The successful applicant will be able to demonstrate the ability to manage customer's expectations and ensure we minimise downtime on Customer's machines by logging faults accurately and assisting with diagnosis at point of call where possible and meeting the SLA's set by the Company.

As an experienced administrator you should be highly organized and able to multitask with ease. Your job will be to make sure customer interactions with the organisation are positive and ensure customers are satisfied. You will take customer phone calls, respond to their inquiries and complaints, all while remaining polite and professional. Since service is vital to increasing customer satisfaction, your job is essential to the overall success of the company.

The successful applicant will be able to fulfil the role of helping customers receive the help and support they need when working with Origin Fitness and our products.

Responsibilities

• Coordinating and planning engineers' routes and scheduling service repairs and call outs in line with company agreements and KPI's.
• Follow internal procedures to efficiently record and maintain database information.
• Work closely with and support existing team members at all times.
• Achieve productivity standards, KPI's and goals while maintaining the highest level of customer service.
• Liaise with company departments to ensure that all customer experience are of the highest standard.
• Record customer interactions, details of inquiries, complaints or comments, as well as actions taken.
• Use computer systems to track, gather information, and/or troubleshoot customer issues.
• Refer unsolved customer issues to designated departments or supervisor for resolution

Qualifications and Experience

• Excellent verbal and written communication skills
• Problemsolving attitude especially within tight deadlines
• High level of attention to detail
• Able to work on own initiative
• Reliable
• Team Player
• Ability to learn quickly
• Administrative experience/experience in parts and servicing (23 years) required
• Previous Salesforce experience would be a benefit but not essential
• Excellent organizational and timemanagement skills
• Previous workshop or parts warehouse experience required

Working for Origin

• Be part of a vibrant, growing company with 62 staff.
• Training and support to help develop your skills.
• Opportunities to progress within the business.
• Manager support through regular 121s and a personal development plan
• An Investors in People Employer

We care about our team. Here are just a few of the perks;

• Free to use staff gym at head office (HQ Staff Gym with our latest equipment)
• Cycle to work scheme
• 4 day working week
• Free staff car parking at head office (HQ Staff Car Park)
• Regular staff events, socials and parties
• 28 days annual leave (30 days after 5 years' service). We close for Christmas and New Year to ensure everyone can enjoy a welldeserved rest
• A joint contributory pension scheme
• Origin Fitness match up to 5%
• Parental/Family leave
• Flexible working company ensuring that employees can work from home, remotely or HQ as needed
• Staff Gym Kit

We are committed to promoting equality and diversity in employment and follow an equal opportunities policy.


Salary:
£22,000.00-£25,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Gym membership
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
Abili