Supporter Services Manager - Godalming, United Kingdom - Charity People

Charity People

Verified Company

Godalming, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supporter Services Manager

Compassion in World Farming

Godalming/Hybrid (with two days per week in the office)

Full time, 37 hours (with flexible working)

Permanent

Salary £37,000 to £40,000 per year (depending on experience)

Excellent benefits

Deadline: 9am Friday 10 March

Interviews:
Reviewing CVs and interviewing on rolling basis

Charity People are proud to be partnering with Compassion in World Farming, the leading charity campaigning for farm animal welfare, to help bring on board a Supporter Services Manager.

Founded in 1967 by farmer Peter Roberts and his wife Anna, concernedby the growing disconnect between modern agriculture and the wellbeing of animals and the environment, Compassion in World Farming has now grown into a powerful global movement, campaigning with supporters for an end to the suffering and environmental destructioncaused by factory farming, and achieving profound and enduring advancements in farm animal welfare.

The Supporter Services Manager will manage Compassion in World Farming's UK Supporter 'Services and Stewardship Programmes', leading a team of four to ensure high standards of communication and care for a variety of external audiences and internal stakeholders.

This engagement will maintain and deepen relationships with donors, fundraisers, campaigners, and Compassion's online communities, as well as loyalty to supporters.

The role reports to the UK Head of Fundraising and will help the charity achieve its long-termstrategy of building the movement for humane farming.

Key responsibilities:

Responsible for supporting the delivery of stewardship communications, handling all enquiries, processing donations, and managing fundraising fulfilment systems and processes, including external suppliers.
Develop and manage Supporter Services and Stewardship budgets and KPIs.
Support the UK Fundraising and wider UK team to deliver exceptional levels of engagement building strong relationships with supporters, donors, volunteer fundraisers, campaigners, local group networks and online social followers.
Responsible for managing and developing the Supporter Engagement Team to ensure consistent and high standards of supporter care, setting and monitoring progress against objectives, and staff development goals, driving confidence and morale.

The role is based at the Compassion in World Farming international headquarters in Godalming, Surrey which is 45 minutes from London Waterloo via train and a 3-minute walk from Godalming mainline station.

There is free car parking on site. All staff finishhalf an hour early on a Friday.

If you would like to work for this inspiring organisation, we would love to hear from you.

How to apply:

As part of Compassion in World Farming's selection process, all potential employees will need to prove their eligibility to work in the UK.