Bookings Coordinator - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care.

Job Title:
Booking Coordinator

Location:
The London General Practice at HCA Primary Care.

Full-Time 40 hours/ week

Hours are in practice or pm (10-7pm could be a future shift option)

Salary:
£25,000

We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

This role is the first point of contact via phone promoting LGP.

Ensuring a professional tone is used at all times creating a safe and welcoming journey for all possible contacts made.

The outcome is to maximise patient bookings and minimise patient cancelations.

Responsible for all incoming patient results and letters maintaining patient privacy and confidentiality at all times.

Admin support to the practice, meeting and time expectations.

Duties & Responsibilities

Answer Telephone enquiries in an efficient manner
Book appointments, medicals, covid tests, and varied appointments
Monitoring main practice mailbox and answering enquiries
Process card payments upon appointment booking and create patient invoice
Maintain a positive can do attitude and efficient telephone manner
Maintain LGP's 5 star standard of service accommodating all requests in a professional manner
Coordinating/booking various medicals
Telephone diversion to relevant colleagues in clinic obtaining all required information.
Be a team player and maintain great communication with team
Booking out of clinic visits to patients at hotels, or various locations.
Navigate our clinical booking system Crosscare efficiently
Organise Covid Home test kits and courier booking system
Prepare clinical forms for patient bookings
Upload confidential patient documentation to our booking system
Responsible for minimising cancellations and DNAs and rebooking if this occurs.
Adhere with GDPR regulations

Skills & Experience

Previous experience within a similar, customer/client centric Reception/Bookings role
Experience within the healthcare industry or a large corporate business would be advantageous
Excellent communication skills
Computer literate

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