Guest Service Assistant - London, United Kingdom - Comfort Inn Kings Cross

Comfort Inn Kings Cross

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Guest Service Assistant - Housekeeping (20 Hours):

Housekeeping - Comfort Inn Kings Cross:

Contract:

Part time**
Salary:£ £11.00
:

Owned and managed by Splendid Hospitality Group, this hotel is a convenient, comfortable and affordable place to stay in the lively Kings Cross St.

Pancras area.

Comfort Inn Kings Cross St Pancras London is situated within a short walk from both the Eurostar and National Rail terminals at St.

Pancras Kings Cross and St Pancras International stations.

Comfort Inn Kings Cross St Pancras is very close to all of London's major attractions and is perfect for family visits and long weekends to the capital.

Nearby attractions include The British Museum, The British Library, Oxford Street, Big Ben, Houses of Parliament and Buckingham Palace. Granary Square, with its selection of bars, cafes and restaurants is not to be missed.

We are currently looking for an enthusiastic team member, on a part time basis, to act as a Guest Service Assistant in the housekeeping department.

As a Guest Service Assistant, you'll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience.

You'll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently.

You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in.

You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you'll have the opportunity to explore the business with various career options.

In addition, on offer:

28 holiday days (pro rata for part time)
Automatic Enrolment into a workplace pension scheme
Heavily discounted hotel stays and food & beverage discounts
Life Assurance
Uniform
24/7 Employee Assistance Programme for you and your family

About Us:

This hotel is a Convenient and affordable hotel in the centre of London. We have a variety of rooms that suit all the guests needs. All our rooms are functional and well equipped with complimentary WIFI. Our diverse and friendly team is always ready to deliver the best customer service experience.

Comfort Inn Kings is situated within a short walk (350 yards) from both the Eurostar and national rail terminals at St Pancras-Kings Cross and St Pancras International stations.

Role in our Family:

This role of Guest Service Assistant will focus primarily in the housekeeping department, but will need to support other departments, such as reception, depending on business needs.

Your key responsibilities include:

To ensure all rooms are turned around in an efficient manner
All rooms must be cleaned, sanitised and prepared in accordance to SHG and guidelines.
Support the line manager in ordering and maintaining linen stock.
To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
To maintain the reception, public areas, stores, back office and staff areas in a clean and tidy condition.
Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
All complaints, comments, special requests and other business to be recorded in the daily handover log.
To operate the hotel reception (24hr) to the agreed hotel standards
To clearly communicate with other departments to ensure mínimal impact on guest service.
To promote Brand Loyalty, through acknowledgements and new sign ups
To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
To be proactive in generating sales and referring sales leads as well as upselling products and services where possible.
To comply with the company policies.

What Happens Next:

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.