Collections Consultant - Great Warley, United Kingdom - Pure Resourcing Solutions

Pure Resourcing Solutions
Pure Resourcing Solutions
Verified Company
Great Warley, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A specialist financial services business based in the Brentwood area are currently recruiting for a Collections Consultant to join their specialist team of customer focused collections specialists.

**Hybrid working 2 days in office, 9am to 5:30pm


Salary:
Competitive with monthly bonus after probation period
Day to day duties and responsibilities will include:


Role Duties:


  • To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
  • Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer's accounts.
  • Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the TreatingCustomers Fairly principles are maintained.
  • To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
  • Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
  • Dealing with incoming calls and making outgoing call for collections area.

Skills & Experience Required:


  • Ideally to have worked in similar collections role within Financial Services
  • Ability to listen, empathise, negotiate, and inspire confidence
  • Good communication skills, both verbal and written
  • Interpret and respond clearly and effectively
  • Time Management skills
  • Work as part of a team
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