Customer Service Advisor - Leeds, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
6 month FTC with the possibility of being made perm

  • Mon
  • Fri working patterns

About Our Client:

Our client is a respected public sector body, providing essential services across the UK.

They have a significant presence nationwide, with a team of dedicated professionals committed to ensuring the highest standards of customer service.


As a Customer Service Advisor you will be:

  • Handle customer inquiries promptly and effectively.
  • Provide accurate, valid, and complete information using the right methods/tools.
  • Maintain customer records by updating account information in the database.
  • Follow communication procedures, guidelines, and policies for customer service.
  • Work closely with team members to meet customer service goals.
  • Identify and escalate issues to supervisors when necessary.
  • Ensure the highest levels of customer satisfaction through excellent service.

Please note this is a fully office based role

The Successful Applicant:


A successful Customer Service Advisor should have:

  • Experience in a customer service role, preferably in a contact centre environment.
  • Excellent communication and interpersonal skills.
  • Proficiency in using customer service software and databases.
  • Strong problemsolving skills and the ability to handle difficult situations.
  • A commitment to provide excellent customer service at all times.

What's on Offer:


In return, our client can offer:

  • Weekly pay.
  • Possibility of being made perm.
  • An opportunity to work within the public sector and make a difference.
  • A supportive team environment with opportunities for professional development.
  • A busy and engaging role based in the vibrant city of Leeds.
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