Digital Experience Adviser - Glasgow, United Kingdom - Virgin Money

Virgin Money

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job no: 075229

Work type:
Permanent Full Time

Location:
Head Office - Glasgow, Head Office - Gosforth, Hybrid

Categories:
Customer Service

Business Unit:
Customer Experience

Salary range:
£20,000 - £21,600 per annum

Location:
Gosforth or Glasgow based

Contract Type:
Permanent

Your next adventure starts here

We're at our best when we have something to drive us forward, a belief that underlines who we are and what we do.

Our Purpose.

We want to make people happier about money - and that idea starts with every single one of us here at Virgin Money.

Feeling Insatiably Curious about your next adventure? You might have just found it.

Our Digital Service advisers are the voice of Virgin Money and are crucial supporting our customers, delivering a heartfelt service to our customers daily.

You will be a key VM Brand Ambassador with passion for living our values and making magic happen for our customers.

We're also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

This role in a nutshell...

Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process
Resolving any queries customers may have with their banking which can bring challenge and reward
Having great heartfelt conversations to understand our customers needs and desires to find the best solution for them
Working with fabulous colleagues across our contact centres so customers always have the right person to speak to

To be brilliant you must have

Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
Great communication skills with a natural ability to engage and build rapport with lots of different personalities
A flexible and positive working approach to suit customer needs and business demands
Genuine enthusiasm to work with your team to achieve collective goals in a timely way
A keen interest in all things digital with a desire to keep up to date on technology news

We'd love you to have

Some financial services experience
Knowledge of banking products

We really need you to have the skills and experience listed in the 'To be Brilliant' section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you

We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Inclusion at Virgin Money

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we'll need to you to confirm you have the Right to Work in the UK.

Advertised: 11 May 2023 GMT Daylight Time

Applications close: 15 May 2023 GMT Daylight Time