Counter Fraud Investigator - Nottingham, United Kingdom - Markerstudy

Markerstudy
Markerstudy
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:

Job Title:
Trainee Counter Fraud Investigator


Location:

Hybrid working from the following locations:
Chesterfield / Nottingham / Manchester / Tunbridge Wells / Whitstable / Haywards Heath (hybrid working, with a minimum of 1 day a week in the nearest office)


Overview


Due to the continued success and expansion of the Markerstudy Group, we are now looking to recruit a trainee Motor Claims Fraud Investigator to join our dynamic and forward-thinking teams.


Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1b.

Most of Markerstudy's business is written as the insurance pricing provider behind household names such as Tesco, Sainsbury's, O2, Halifax, AA, Saga and Lloyds Bank to list a few.

The main purpose of this role is to protect our customers, brokers/partners, and our business from fraud.


Responsibilities:


Responsibilities

  • Screening incoming referrals against fraud indicators, utilising a variety of desktop tools and opensource internet searches to identify cases for investigation.
  • Be aware of different fraud types and identify these on all referrals.
  • Carry out customer contact to support fraud suspicions, update and explain decisions taken.
  • Deliver clear, accurate and targeted feedback to claims handlers on rejected referrals to encourage high quality future referrals.
  • Validating of documents and handling sensitive data.
  • Assist with the allocation of new referrals.
  • Assist with the allocation of tasks.
  • Monitor deadlines on various systems and flag accordingly.
  • Assist with GDPR/Subject Access Requests.
  • Assist with Supplier requests.
  • Act upon quality check feedback.
  • Keep TCF principles at the forefront of our processes. Comply with Vulnerable Customer guidance. Handle customer interactions with empathy and complaints in line with business and FCA guidelines.
  • To ensure that GDPR and other regulatory requirements are met.
  • Accurately record MI.
  • Contribute to the running of Counter Fraud.
  • Be involved in the creation of own personal development plan and be responsible to own and progress it.

Qualifications:

Essential Skills and Knowledge:


  • Attention to detail.
  • Be able to identify and spot trends.
  • Knowledge in Word, Excel, PowerPoint and other relevant packages.
  • High level of grammar, spelling and punctuation.
  • Knowledge of the motor insurance market is ideal.
More jobs from Markerstudy
See all jobs of Markerstudy