Customer Service Executive - West Sussex, United Kingdom - Line Up Aviation

Line Up Aviation

Verified Company

West Sussex, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

I am looking for a Customer Service Executive to join my fantastic client on a permanent basis.

As the Customer Service Executive, you will be working and liaising with the sales teams and customers whilst processing orders.

Role:
Customer Service Executive

Pay:
Competitive

Contract:
Permanent

Location:
West Sussex

Responsibilities:

To process orders from contracted customers within the service levels of the contracts.
Ensure all contracted customers receive high level of customer service.
Provide all contracted customers with status reports as agreed within the customer contracts.
Assist in the approval process for quotes & invoices.
Order materials required in support of contracts, ensuring on time delivery.
Manage subcontractors related to each contract, ensuring compliance of agreed service levels and contractual obligations
Assist in management of any warranty activities for contracted components.
Ensure all contractual data is recorded and assist with monthly KPIs
Liaise with other departments to ensure customer service levels maintained.

Essential Experience

Computer literate with a good working knowledge of Microsoft office
Previous working knowledge of Quantum IT system is an advantage but not essential.
Good communication skills and attention to detail.
Ability to work using own initiative.
Able to work within a small team of highly motivated individuals in a fast moving.
GCSE

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years.

We work with some of the industry's best-known companies and pride ourselves with working to the highest standardof service supported by an ingrained culture of honesty and integrity.