Receptionist/clerical Officer - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To receive patients and families attending the Emergency department and ensure the smooth flow through the department in a timely manner

Check and update patient details where applicable

Escalate patient queries, capacity problems and general issues

Collect and prepare discharged patients Cas Cards and for scanning and uploading to evolve

Make appointments for clinics and give appointment letters to patients.

Answer reception telephone and take detailed message or pass on to other health care staff where appropriate

To carry out clerical duties, scanning, filing, receiving post when requirIed.

Communication:

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.