Service Coordinator - Stoke-on-Trent, United Kingdom - Pennine Recruitment Solutions

Pennine Recruitment Solutions
Pennine Recruitment Solutions
Verified Company
Stoke-on-Trent, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Pennine Recruitment Solutions are looking for a Service Co-ordinator for our prestigious national client, based in Stoke-on-Trent.


Working as part of the Service Desk team on a Facilities Helpdesk, the team is the central point of contact for customers and operational colleagues in the raising, allocation and completion of jobs.


Your role will be to take full ownership of each customer request and know how to quickly come up with the best solution.

You must understand excellent service delivery and the importance of accuracy and customer focus.

Working 40 hours per week Monday to Friday between the hours of 8am to 5pm.


We are offering a competitive salary, 25 days holidays plus all bank holidays, Pension as well as retail discounted offers.


Key Responsibilities

  • Ensure that all customer contacts are dealt with in a confident manner, in line with agreed processes, taking ownership to ensure effective resolution
  • Following procedures to identify the best course of action for the customer and company
  • Respond to customer requests within specific timescales to meet Service Level Agreements and job priorities
  • Deal with telephone queries promptly and in a professional manner
  • Advise your Team Leader of any issues with specific jobs, clients or engineers
  • Accurately record all actions taken on the systems to ensure a full audit trail
  • Monitor job completion and chase resolution to ensure service levels are met Professional and personal competencies/qualifications
  • Previous Service Desk/Customer Service support experience essential
  • Demonstrate a proactive approach to delivering excellent customer service
  • Strong team player cooperative and willing to assist others
  • Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning
  • Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
  • Well organised, deadline oriented with the ability to multitask, prioritise and manage competing demands
  • Maintains effective work behaviour in the face of setbacks or pressure remains calm and in control of themselves
TO APPLY, SUBMIT CV VIA INDEED - we will contact all successful applicants before Tues 17th Jan 2023.


Job Types:
Full-time, Permanent, Temp to perm


Salary:
From £11.00 per hour


Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • StokeonTrent, ST1 5PZ: reliably commute or plan to relocate before starting work (required)
Expected start date: 18/01/2023
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