Call Centre Operator - Birmingham, United Kingdom - Este Medical Group

Este Medical Group

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative.

As a Call Center Representative, you will be responsible for providing excellent customer service, handling incoming calls and making outbound call to book appointments of the inbound enquiries through website and social media channels in a professional and efficient manner.

This is a full-time position with opportunities for growth and advancement.

Duties:

Answer incoming calls and respond to customer enquiries in a timely and professional manner
Provide accurate information about products, services, and promotions
Assist customers with booking appointments, changing appointments, and resolving any issues or concerns
Utilise phone etiquette skills to ensure positive customer interactions
Perform data entry to update customer accounts and maintain accurate records
Analyse customer needs and recommend appropriate solutions or upsell services when applicable
Communicate effectively with customers to ensure their satisfaction and build strong relationships
Must be proficiency in speaking english

Experience:

2 years+ previous experience in a call centre or customer service role is preferred in hospitality sector but not required
Excellent verbal and written communication skills in English;
Strong problemsolving skills and the ability to handle difficult or irate customers with professionalism
Proficient in data entry and navigating computer systems
Ability to multitask, prioritise tasks, and work efficiently in a fastpaced environment