Night Shift Coordinator Med - Croydon, United Kingdom - Altitude-Recruitment Limited

Altitude-Recruitment Limited

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance.

Dedicated to bringing global protection and care, our company is the B2B2C leader in insuranceand assistance solutions in the following areas of expertise:
travel insurance, assistance, mobile device & digital risks insurance, international health & life, and automotive insurance. We care for our customers, and our caring nature extends to our employees.

We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

This is an office/hybrid working position, with the office being based in Croydon.

You will be delivering outstanding customer experiences by providing practical solutions and advice at a time when your help is needed most.

You will use your organisational skills in a kind and empathetic way, ensuring customers are cared for at all times.

Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours/salary:
The hours are 4 days on 4 days off 9pm to 7.30am (including bank holidays).

On a rare occasion there may be the requirement to cover a day shift, but this would only be to cover sickness/holiday.

The night shift positions are office based, the salary is £ plus £1500 per annum night shift allowance. This is paid at £125 per month (total package £26,011.02 plus £1,500 performance bonus).

You will:

Handle all in and outbound calls in a helpful, polite and professional way
Provide proactive solutions to our customers
Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
To ensure all product and technical knowledge is applied at every opportunity
Handle all regulated complaints within the FCA complaint guidelines

Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.