Café Supervisor - Livingston, United Kingdom - The Larder West Lothian

Description

Job Title:
Cafe Supervisor

Organisation:
The Larder West Lothian

Reports to:
Hospitality Lead

Salary:
£23,871 per annum

Contract: 37.5 hours per week

Summary and main purpose of role:

The Larder Cafe Supervisor is responsible for inspiring and leading our barista and front of house team in delivering a great experience to our customers and trainees across our café, bakery and food pantry locations.

As a Cafe Supervisor you'll be a team leader inspiring the team every day, keeping customer service at the heart of everything you do.

You will have a passion for leading others and desire to take on shared responsibility working closely with our Hospitality Lead and Director of Operations and People.

You will have responsibility of running shifts across all locations and flexibility is required for the role for annual leave/sickness absence cover.

Experience for the role is required and a willingness to participate in further development is essential a member of The Larder Team, you will be reliable, enthusiastic and capable of positive interaction with all stakeholders and colleagues and remain consistent with our company ethos and focus.

You will have excellent communication skills, and able to engage with our trainees in an understanding and professional manner.

If you are a person who enjoys working with the public, providing an excellent level of customer service at all times and having fun, then we would love to hear from you

The post is very rewarding and you will be part of a wider team that includes training and support staff based in various locations.

Key responsibilities for the role include:
Accountability for managing the café/food pantry to a high standard

• Quality control of all food, beverages, supplies, equipment, kitchen hygiene and health and safety
• Lead on the preparation and closing down of our café counters before, during and at the end of service
• Follow all cash management policies and procedures
• Serving espresso coffee and teas, alongside other hot and cold beverages
• Manage the preparation and cooking of all foods
• Monitoring the online ordering app ensuring orders are complete in a timely manner
• Be knowledgeable about our products and services and communicate new products to the team
• Lead by example on all food safety procedures and keep records up to date
• Ensure cleaning rotas in the café, kitchen and related areas are completed and recorded
• Respond promptly and professionally to any customer feedback, comments or complaints
• Work closely with the Hospitality Lead to develop your team to reach their full potential while ensuring all procedures are followed
• Line manage catering assistants
• Carry out training and inductions for any new staff and trainees
• Work with the Hospitality Lead to produce special offers, menu changes and training plans in place and ensure all staff follow set procedures
• Work closely with colleagues to ensure full use of available skill sets
• Undertake other duties that may be required to ensure effective and efficient operation of the café/bakery

Managing Self:

• Maintains a calm demeanour during periods of high volume or unusual events to ensure café, food pantry and bakery is operating to standard and set a positive example for others
• Time manage self and be able to balance conflicting demands and tight deadlines
• Work with line manger to put in place a CPD plan. Take ownership of the CPD plan and ensure that it is implemented and regularly reviewed
• Develop personal networks and ensure that key members of this network are aware of the benefits of networking with The Larder.

Standard Responsibilities for all positions in The Larder:

• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
• Take appropriate responsibility to ensure the health and safety of self and others.
• Pursue the achievement and integration of equal opportunities throughout all activities.
• Undertake any other tasks and responsibilities appropriate to the level of this post

Leadership:

• Implement safe working practices in line with our Health and Safety procedures
• Ensure compliance with contractual, legal, regulatory, ethical, and social requirements
• Inspire, encourage, empower, and promote innovation and share best practice with team and stakeholders
• Provide effective value based leadership for staff, volunteers and beneficiaries
• Lead by example to ensure that the beneficiary engagement with the project creates change

Practical Requirements:

• Current driving licence and access to a car for work travel purposes is desirable as travel may be required between Larder sites
• Able to work flexible hours and location as required

Benefits Include:

• 29 days leave (inclusive of public holidays)
• 2 Health and Wellbeing days each year
• Company pension contribution of 3% (under review)
• Company sic