Head Dental Receptionist - Putney, United Kingdom - Ridgway Dental

Description

Ridgway Dental is an established private practice situated in Wimbledon Village. We are a warm and welcoming practice with state-of-the-art facilities. We have a wide team of dental care professionals and specialists containing 4 surgeries.

We are looking for positive people with excellent professional presentation, confidence to communicate in a high service and welcoming manner with patients and a great attitude to maintaining a fun and happy team spirit, along with a dedication to patient care, organisation and timekeeping.

We are looking for a
Lead Dental Receptionist to join our team on a full time basis, including some Saturdays.

Our practice is committed to learning, education and training.

As the first point of contact for our dental practice, you will play a crucial role in providing excellent customer service and ensuring smooth operations.

If you have experience in office administration and possess strong communication skills, we encourage you to apply.


Duties:

• Greet patients and visitors with a warm and friendly demeanour
• Front of house and receptionist duties; telephone management including booking and rescheduling appointments
• Schedule appointments and diary management
• Answer phone calls and address patient enquiries or concerns
• Assist with administrative tasks such as filing, data entry, and inventory management
• Collaborate with the dental team to ensure efficient patient flow
• Proven experience in an office or administrative role
• Excellent organizational skills with the ability to multitask effectively
• Strong communication skills, both verbal and written
• Proficient in using computer software for scheduling, billing, and record keeping
• Knowledge of dental terminology and procedures is preferred but not required
• Understand the vision and brand message for the practice, and deliver outstanding customer service experiences
• Processing payments and recording daily takings
• Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
• Follow all practice systems and procedures
• Any other ad hoc responsibilities as reasonably requested

Experience:

• Previous experience as a Dental Reception/TCO required
• Good communication and customer service skills, keeping patient satisfaction in mind
• Excellent professionalism and relationship building skills
• Able to work intuitively and adapt to change
• Strong work ethic, teamwork ability with an enthusiastic peoplefirst attitude
• High levels of attention to detail
• Proficient user of Microsoft package

Benefits:

• Competitive salary based on experience
• Professional development opportunities
• Supportive work environment
• On the job training
• CPD, DBS, & GDC costs covered

If you are a dedicated
Lead Dental Receptionist with a passion for patient care, we would love to hear from you.

Pay:
£13.50-£17.50 per hour

Expected hours: 40 per week


Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Putney: reliably commute or plan to relocate before starting work (preferred)

Experience:

Dental Receptionist: 1 year (preferred)


Work Location:
In person