Cx Designer - Gaydon, United Kingdom - Jaguar Land Rover

Jaguar Land Rover

Verified Company

Gaydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REQ ID:
114326

JOB TITLE:
CX Designer

SALARY:
£46,200 - £54,000

POSTING END DATE:
24/03/2023

LOCATION:
Gaydon

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

As a CX Designer you will be responsible for creating satisfying and compelling modern luxury experiences across Jaguar, Range Rover, Defender and Discovery touch points.

You will be fundamental in delivering outstanding client experiences in line with the modern luxury client experience framework.

You'll also be responsible for the following:

The end-to-end alignment across our Customer Journey
ensuring seamless customer experience is given across all of our features.
Overall responsibility for the customer experience of the squads' products, while tying in with the Customer Journey Strategy lead, ensuring continuity across all touchpoints.
Responsibility for supporting the design of future customer experience strategies, identifying opportunities to improve what we offer to our customers in line with the Modern Luxury Codes.
Responsibility for maximising benefits from our Digital products. This will involve working alongside our value realisation colleagues to understand where we can improve revenue opportunities through optimisation of experience.
Collating the definition of customer requirements and developing customer focused opportunities.
Delivering the squads' program in line with the wider business CX strategy and bringing insight and customercentric decision making in to key stakeholder groups where changes may be required.
Depending on business needs, you may need to improve an existing feature and aid continual improvement of that feature, or the squad may require the design of an entirely new feature. This will require research and presentation to the wider DCX Product owners to align concepts.
Ensure consistent digital look/feel and tone of voice is used across all customerfacing touch points.

WHAT YOU'LL NEED
To be successful in the role you will need the following skills and experience:

The ability to ensure, understand and interpret the customer experience touchpoints across our customer Journey
delivering a consistent experience and seamless interaction between differing technologies being built within the DCX Domain.
The ability to analyse and understand customer behaviour, their decisionmaking thought process, enabling future strategy which will be defined in line with customer expectations.
The ability to identify the biggest opportunities when our customer face poor experiences through our digital platforms and innovate creative solutions to improve the overall experience customers have.

SO WHY US?

Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme.

All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office.

At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role.

Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.