2nd Line Support - London, United Kingdom - GCS Recruitment Specialists Ltd

GCS Recruitment Specialists Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Support Analyst - 12 Month Fixed Term Contract x2
We are seeking two dynamic Service Support Analysts to join our growing team on a 12-month fixed term contract.

This is an excellent opportunity to contribute to the development of our service desk, ensuring outstanding customer service and technical support.

Role Responsibilities:

Generate reports using various sources, such as Active Directory, and analyse outputs using MS packages.
Undertake corrective actions based on analysis results.
Carry out administrative duties proficiently.
Adhere to SLAs and Key Performance Indicators for call handling, record generation, and firstline issue resolution.
Resolve incidents and provide effective IT guidance to customers.

Requirements:

Experience in 2nd line support within a service desk capacity.
Experience working within a public sector organization.
Strong knowledge of laptop fault diagnosis and resolution.
Excellent working knowledge of Windows PC, mobile devices, server operating systems, Microsoft Active Directory, network protocols, Azure admin, Office 365 admin, and Exchange admin.
Understanding of security procedures and their implementation.
Exceptional incident and problem management skills, including root cause analysis and solution implementation.
Excellent troubleshooting, problemsolving, and time management skills.
ITIL Foundation certification (higherlevel certification preferred).
Solid IT technical background and a degreelevel education.

Please note that these positions are 12-month fixed term contracts.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.