Customer Service Advisor - Birmingham, United Kingdom - Sigma Connected

Sigma Connected

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello current and future Customer Service Advisors Is your New Year's resolution to join a company that don't just say they have a 'good culture' they actually have a great one?

What you'll do and be part of as a

Customer Service Advisor::

You'll be working in a contact centre environment helping our client EON Next service their customers by inbound phone calls
Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as they are focusing on the best outcome for customers
Hours of work are 37 per week Monday to Friday 9am to 5pm, flexibility could be asked from time to time where the hours may be longer but it's unlikely to change drastically or without notice. Anything worked over 37 hours is paid
You will report into the Team Manager
We work in partnership with E.ON Next who are part of the E.ON group of companies that is focused on the future, leading the energy transition towards sustainability in the UK
E.ON Next strive to make energy easier for their customers, by providing exceptional service and using stateoftheart technology to do it.

What will you bring as a

Customer Service Advisor::

You'll bring your passion for customer service and working as part of a team
You'll love working with people, interacting with people and being challenged by people
You'll be inquisitive by nature and have a keen eye for resolving data issues
You'll use great communication skills to get the best from a situation
You'll love learning, and take every opportunity to have feedback and use it to improve
You'll be organised and able to manage your own time and workload
You'll enjoy the challenge of working to targets and seeing your performance improve
You'll be comfortable using a PC and speaking over the phone

Who are We?
Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

What is our Mission Statement?
Our mission is To improve everything Always We do this by living our four Core Values that help drive our behaviours and what our brand stands for:
Always Learning - because the more we learn the more we achieve
Always Adapting - because flexibility creates opportunity
Always Together - because we are part of our community, not apart from our community
Always Better - because we do more
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders andan employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and ableto give their best.

What's in it for you (apart from joining an all-round fabulous place to work)::

9-5pm Monday-Friday
Working from the comfort of your own home
Real career development opportunities
22 days holiday (and bank holidays)
Treedom scheme all employees upon passing probation are gifted a tree to plant in the Sigma forest
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Joining a diverse and inclusive workplace
Employee Assistance Programme
The opportunity to be involved in a variety of charitable/volunteer work
And much more

Location:
Remote/Work from Home

Contract Type:
Permanent

Hours:
Full Time, 37 per week

Salary:
£18,695 per annum rising to £19,120 per annum

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support,Collections Advisor, etc.

REF