Collections Officer - Brentwood, United Kingdom - The Coast Partnership

The Coast Partnership

Verified Company

Brentwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A number of new positions have arisen within a long established lending operation with a centralised office based in Brentwood, Essex.

Day to day duties and responsibilities will include:

To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer's accounts.
Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
Dealing with incoming calls and making outgoing call for collections area.

Skills & Experience Required:

I
ideally to have worked in similar collections role within Financial Services:
Ability to listen, empathise, negotiate, and inspire confidence:

-
Good communication skills, both verbal and written:

Interpret and respond clearly and effectively

The role offers a comprehensive benefits package, hybrid working with 2 days a week only in the offices.

Job Type:
Permanent

Salary:
£25,000.00-£32,000.00 per year

Benefits:

Work from home

Schedule:

8 hour shift

Supplemental pay types:

Bonus scheme

Ability to commute/relocate:

Brentwood: reliably commute or plan to relocate before starting work (required)

Experience:

- accounting: 1 year (preferred)

- credit control: 1 year (preferred)

Work Location:
Hybrid remote in Brentwood

Reference ID:
JLSWC1