Mortgage Servicing Assistant - Wolverhampton, United Kingdom - OneSavings Bank Plc

OneSavings Bank Plc

Verified Company

Wolverhampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the team:

The Mortgage Servicing team process customer service related tasks for the lending brands within OSB Group.

THIS IS A FIXED TERM CONTRACT FOR 6 MONTHS

Our philosophy:

What you will be doing:

In this role, you will have the opportunity to undertake a range of mortgage related administration activities for OSB Group and its associated subsidiaries in addition to assisting with mortgage administration enquires from customers, solicitors, intermediariesand internal referrals including those from the OSB back office support team in India.

In this blended and varied role, you will have the opportunity to utilise a variety of skills and gain valuable experience professionally and personally.

Your responsibilities will include

Providing a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.
Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.
Taking responsibility for your own work and proactively seek to support other team members in achieving theirs.
Working closely with the off shore Mortgage Servicing and Customer Support team to respond to requests relating to mortgage accounts
Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:

Previous experience delivering excellent customer service in a team environment is essential.
Previous administration experience, ideally within a financial services environment would be an advantage.
Ability to deal with phone enquiries in a confident manner is essential.
Working knowledge of Microsoft Word and Excel is essential.

What to do next
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. _
We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board leveland on a monthly basis receive updates on our progress. _

- #INDLP_