Customer Claims Specialist - Birmingham, United Kingdom - Allianz Partners

Allianz Partners

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Claims Specialist - Office/Hybrid

Location:
Birmingham Office

Salary:
£24,000 - £35,000 Dependant on experience

Bonus:
£1,500.00

Start date - 11th March

The role:
We are Allianz Partners and provide travel insurance through a variety of business partners.

We are looking for Customer Claims Specialists to provide support to customers who approach us for assistance regarding their travel insurance policy and answer their enquiries.

In this role you will respond to enquiries relating to existing claims, and ensure the database is updated with all conversations and documents received.

We are looking for someone who can handle customer escalations positively and diligently, ensuring that any unresolved issues are highlighted to your manager.

Working within the Travel Support team, in this role you will report to the Travel Support Manager and we are looking for someone who will contribute to regular team meetings.

Throughout your initial training, you will be supported with our buddy system. We welcome ideas and you will be encouraged to suggest any areas for improvement in processes.

As an established corporation and true global player, we offer an attractive benefits package.

This includes private medical cover for you and your family, share save scheme, discounted insurances, plus discounts with online and local retailers to name a few You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.

Hours: 35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday however flexibility is provided.

We are happy to consider experience claim handlers, who want flexible hours to fit around their busy lives as parents or carers.

You will:

All customers are calling us for help and therefore we are looking for someone who can handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
Proactively manage each claim ensuring that the customer receives the most best possible service in a timely manner.
Monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether further information is required or we are able to fast track the customers claim.
Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
Identify and initiate potential recoveries from 3rd parties

About you:

You must have insurance claims experience
You must have proven experience of providing a quality customer service within a pressurised office environment
You will have a genuine desire to provide a high level of customer service
You must be able to effectively manage multiple cases
You will have a high attention to detail and quality focus
You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
You must have an excellent telephone manner
You will be PC Literate
You will have good geographical knowledge
Ideally you will have a good understanding of the Travel Industry or Travel Insurance

Staff Benefits

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive salary and contribute towards a company pension scheme.

You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.

You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

About Allianz Partners:

Allianz Partners is part of Allianz Group, one of the most trusted insurance and asset management companies in the world.

Caring for our employees, th