Customer Service Telephone Advisor - Leeds, United Kingdom - G2 Legal Limited

G2 Legal Limited
G2 Legal Limited
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role?

Customer Service Telephone Advisor

There is an exciting and rare opportunity, with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team.

The firm offers a wide range of benefits including up to 25 days of paid annual leave and flexible working.


Firm benefits include:

  • Up to 25 paid working days holiday per annum
  • Extremely flexible working environment to include agile working and flexible working arrangements.
  • Career progression and an extremely supportive working environment.
  • All expenses paid for Summer and Christmas party events
  • Given opportunities to volunteer and support charities of your choice
  • Legal 500 firm
  • You will be part of a team and have support from the wider family team located in other offices.
  • Have 6 months+ of experience in a telephonebased role
  • Excellent telephone manner to be considered for this role
  • Ideally, you will have the ability to deal in a calm and measured manner, with callers who may be under pressure due to a lack and understanding of the remortgage process
  • Have excellent IT and verbal and written communication skills

Duties include:

  • Undertake their own administration and handle their own telephone calls in relation to their highvolume caseload.
  • Taking ownership of issues to make sure that they get resolved within our SLAs
  • Working with the team of Caseworkers, to support the firm in achieving our objectives
  • Accurately administrating client details using our case management system as well as the use of Excel, Outlook
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