Client Success - London, United Kingdom - SOM-3 RECRUITMENT LIMITED
Description
Role:
Client Success/ Application Support
Location:
West London (fully office based)
Salary:
up to £35k (DOE)
Benefits:
- Generous bonus structure
- Private health insurance
- 25 days annual leave plus National and Bank holidays
- Employee benefits programme such as cycle to work scheme etc
- National and international meetings surrounded by healthcare specialists and IT professionals
Due to growth, this health tech company are aiming to lead the global digital transformation of healthcare with focused digital solutions allowingthem to maintain at the forefront of healthcare technology.
Responsibilities:
- Offer technical support and training to current clients
- Solving inbound queries whilst escalating unresolved issues to the next level of support updating the client status as you go along.
- Conduct regular system checks and audits with answers to clients from identifying the problems.
- Educating clients on the functional capabilities and upgrades
- Take part in 24/7 system support oncall rota
- Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
- Maintain all user training materials and organise NHS doctor rotation training
Your profile:
- Previous experience in a similar IT support role
- Great understanding of common issues that may occur in Saas platforms
- Qualification in Computer science, IT or similar
- Programming Knowledge
- Experience in healthcare/ health tech industry (NHS preferable)
MUST HAVE RIGHT TO WORK IN THE UK AS NO SPONSORSHIP PROVIDED
If you are highly organised who is calm under pressure, can communicate clearly and effectively with great problem solving abilities then please 'Apply' or contact som3 recruitment for more information.
Your change needs to happen NOW
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