Support Analyst Level 2 - Huddersfield, United Kingdom - Saint Gobain Building Distribution

Saint Gobain Building Distribution

Verified Company

Huddersfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Analyst (Level 2) - Saint-Gobain Digital - Reliance House, Huddersfield
At Saint-Gobain, we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years.

If you are a quick learner, you like working in a team,and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a
Support Analyst.

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our values and way of working.

For this role in particular we are looking for someone with the following skills and experience:

Excellent problem solving skills
An aptitude for IT and a desire to learn
Documentation writing experience
A basic understanding of system interfaces
Able to write scripts in one or more scripting languages

Desirable

A good understanding of cloud architecture
SQL scripting skills
ITIL Foundation qualified

What will I be doing in the role?

Own and resolve Incidents assigned to team and own queue, ensuring that effective communication with customers is maintained throughout and business impact is understood and minimised
Ensure that Service Requests assigned to team and own queue are fulfilled in a timely manner and that customers are sent notification when work is complete
Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business
Document processes, procedures and review documents written by other team members, providing feedback where required
Review documentation that is produced for new and upgraded systems covering the design, development, testing implementation and postlive support phases
Actively participate in project and design meetings using knowledge of the business, existing systems and processes to add value to the project
Follow agreed change management processes in order to implement new or changed services, ensuring that changes are communicated in advance of their planned implementation date
Facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required

Are Saint-Gobain an Inclusive employer?
We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.

So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business.

We understand that everyone has different needs and commitments.

Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, to name a couple).

We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.