Debt and Generalist Caseworker - Tamworth, United Kingdom - Citizens Advice Mid Mercia

Citizens Advice Mid Mercia

Verified Company

Tamworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then
Citizens Advice Mid Mercia is the organisation for _you_
.

_

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference.

Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board.

As such we are looking for a full-time (part-time possible, by agreement)
Debt and Generalist Caseworker to join our Tamworth Advice Centre Teamon a
permanent basis.

We are looking for individuals who:

_Have excellent communication skills_

- _Can manage own time effectively with a keen eye for detail_
- _Can complete tasks to the highest quality_
- _Are experienced in working with a diverse range of people and providing a welcoming environment for clients_
- _Have recent/ongoing paid or voluntary experience of undertaking money advice and income maximisation_

Responsibilities / Key Tasks:

- _Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities_
- _To interpret information and present options to clients_
- _Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate_
- _To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities_

What we offer in return:

28 days entitlement _
plus _bank holidays prorata
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
5% pension contributions
Potential additional permanent contracted hours, where the organisational need exists
Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:

Salary - £23,323pa to £26,303pa FTE (dependent on experience)

Hybrid Working -a few days per week from one of our offices, a few days from home depending on service needs

Closing Date: 7 April 2023

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 37.5 per week

Salary:
£23,323.00-£26,303.00 per year

Benefits: