Referral Co-ordinator - Wokingham, United Kingdom - Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust

Verified Company

Wokingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Referrals received by phone are taken by administrators and these calls can also be for Adult Social Care, Children's Mental Health and general enquires.

The service operates between Monday to Friday.

There may be some opportunities to work from home after initial training, but staff are still required to work from the office as needed and at least once per week.

Basic IT equipment will be provided.

Previous Applicants need not apply

To receive incoming Health, Social and Children's Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.
You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
Answer telephone and provide caller with information requested / record referral details for processing.
Good communication skills
Effective team working
Attend all statutory and mandatory training required for this role.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

Caring for and about you is our top priority

Committed to providing good quality, safe services

Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
Flexible working options to support work-life balance.

27 days' annual leave rising with service + opportunity to buy and sell

Generous NHS pension scheme

Excellent learning and career development opportunities

'Cycle to Work' and car leasing scheme

Access to a range of wellbeing tools and services

Discounts at hundreds of popular retailers and restaurants

Staff networks for race, diversity, disabilities and armed forces community to support equality

Generous maternity, paternity, adoption and special leave.

Free parking across Trust sites

The "must haves" for you to be considered for this role:

Excellent written and verbal communication skills
Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
Accurate data inputting skills
Enthusiastic and flexible approach
Be able to work from home and in the office as required (may be required at short notice to attend the office)

If you're someone who shares our passion for excellence and care, join us and let's be outstanding together.