Product Support Representative - Dungannon, United Kingdom - Terex Corporation

Terex Corporation

Verified Company

Dungannon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

As a member of the Parts Customer service team, this role is to provide customer service to allocated Dealers, through the research and completion of technical enquiries and sales queries, to our agreed service levels.

Key Tasks will include:

Researching and responding to customer enquiries on parts
Liaising with supply chain and engineering to identify parts, pricing and other item attributes required by our customers
Making proactive dealer calls to identify sales and business improvement opportunities
Working as a team to improve overall dept. customer responsiveness
Educated to GCSE level or equivalent
A minimum of 3 years' experience working within a parts or service environment, preferably within the screening and crushing industry
Be technically minded with good knowledge of component parts used in machinery e.g. Hydraulics, bearings etc.
Be able to research & resolve enquiries from existing information sources.
Having the ability to read drawings and technical publications would be highly desirable
Be able to work with others to achieve deadlines within a highly pressurized environment

Skills:

Self motivated and high energy
Ability to work within a team
Ability to work in an environment that is fluid with constantly changing priorities
Negotiation skills
Customer focus
Action Orientation
Excellent verbal and written skills
Ability to influence at all levels
Highest level of integrity, honesty and trust
Drive for results
Excellent listening skills
Business Acumen
Perseverance

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture.

We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services.

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.

We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.

As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.