Customer Solutions Administrator - London, United Kingdom - Cleantech People

Cleantech People

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's involved with this role:

Job Ref:
Islington RQ1208438

_Basic DBS disclosure is listed as a requirement for this role_

The team requires a Customer Solutions Administrator to provide support to Customer Solutions officers in delivering an effective complaints and members enquiry service to tenants and Members.

You should have at least one year's experience of working in a similar customer services role, ideally within a complaints setting.

Key Responsibilities:

To be responsible to the Principle Customer Solutions Officer for the provision of support services to the Customer Solutions team.
To provide a prompt, courteous and helpful response when dealing with queries from or initiating contact with residents, their representatives, Members or other outside agencies.
To promptly log and acknowledge complaints, members enquiries and service requests in line with agreed service standards.
To input accurate data and keep up to date records in line with the team's processes.
Utilise and maintain databases to ensure management reports are produced as required
To close complaints/member's enquiries, recording outcomes and saving to the appropriate systems.
To run reports as requested by the Principle Customer Solutions Officer and/or team manager.
To prioritise complaints and enquires of an urgent nature and escalate to the Principle Customer Solutions Officer, team manager or service manager, as appropriate.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Skills & experience:

At least one year's experience of working in a similar customer services role, ideally within a complaints setting.
Ideally experience of working in the social housing sector
Excellent verbal and written communication skills and numeracy skills as applicable to the requirements of the post with excellent attention to detail.
Ability to compile, maintain and assist in the updating of complex databases and other systems
Experience of using computerbased systems such as word, excel and outlook and the ability, with training, to quickly learn new systems.
Proven experience of providing administrative support to teams of professional staff within a busy work environment
Ability to work as part of a team and to work in support of colleagues in the team
To be able to work to deadlines, possess good time management skills and prioritise workload
Ability to be punctual, reliable and flexible and be able to cover the duties of the role

Am **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration.

This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please