Appointment Centre Administrator - Newcastle upon Tyne, United Kingdom - The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Interview date: 1st June 2023

  • 37 hours 30 minutes/week


Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.

To provide an effective and efficient Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered

To continue to develop and maintain competencies in all areas of work

The Appointment Booking Centre manages over 280,000 patient appointments per year, dealing with over 1,500 telephone calls per day.


Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.


Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country.

This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
- represented groups.

  • Managing a large volume of inbound and outbound calls in a timely manner
  • To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
  • To continue to develop and maintain competencies in all areas of work


As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
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