Graduate - Customer Support - Accounting - Reading, United Kingdom - Matched Group

Matched Group

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Graduate Customer Support - Accounting

Basic £22,000 - £24,000 + Benefits

Location:
Reading

Why:
FinTech SaaS Vendor experiencing huge growth

Do you have a degree in Accountancy, Business Studies, Finance etc.?
Are you passionate about delivering the best customer service?
Do you understand why companies use financial statements, balance sheets etc?

The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader.

They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology.

This role is both home and office based and you will need to have a degree that included a accounting / finance module and a passion for customer service.

You'll will receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.

The role:
Graduate Customer Support - Accounting

Build your knowledge of Tax and Accounts by researching and answering questions from customers.
Build your knowledge of our products and use this to offer customers support
Assist existing and prospective customers with general sales enquiries
Suggest new or improvements to support materials (FAQ's, user guides and knowledge base)
Work collaboratively ensuring you are building your individual knowledge of our products and tax and accounting processes.

You will need to have:
Graduate Customer Support - Accounting

A degree that included an accountancy or finance module such as business, accountancy, finance
Experience in a customer service role
A desire to develop a career in software
Understanding of the type of accounting processes, reports and statements companies use
A confident, calm and concise telephone manner
Clear communication both written and spoken
An analytical and organised approach to problem solving
The ability to interact positively with customers at all levels
To work well under pressure
Take personal Responsibility and have an achievement orientation