Support Advisor - Chesterfield, United Kingdom - Post Office Ltd

Post Office Ltd
Post Office Ltd
Verified Company
Chesterfield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Summary:


Salary:
Starting from £23,728.02 per year

Grade:
PO

Reporting Line:
Network Monitoring Manager

Contract Type: 6 month secondment

Location:
Chesterfield/Hybrid

What to expect:

Here at the Post Office we're steeped in tradition, but we're going places. We've been the anchor of UK communities for centuries and that isn't going to change any time soon. We are Everybody's Business.


As a Support Advisor within our Network Monitoring Team you will play a key role in ensuring the accuracy of cash and stock within our Postmaster's system.

You will proactively investigate discrepancies as you monitor the system and contact Postmasters directly to ensure they understand the process


You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues.

You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.


Our Support Advisors have the opportunity to build meaningful relationships and create positive change for Postmasters and the wider business.

Due to the expertise you will develop in the role our Support Advisors have genuine career development opportunities due to their extensive knowledge of the business so this really is a great role for someone looking for a career.


What we can do for you:

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common.

In addition to the competitive salary we offer, in return for your hard work, you will also receive:


  • Automatic salary increases after year 1 and year 25 days annual leave that increases with tenure
  • Generous pension contribution
  • Access to Benenden Healthcare
  • Life assurance
  • Income protection after 12 months service
  • Full support from our employee assistance programme and access to our employee benefits platform
  • Everevolving learning and development opportunities

What you'll need to succeed:


  • Someone with a passion for Customer Service with a great telephone manner
  • IT literacy ideally with Microsoft packages
  • A strong administration background

About us:

Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation.

We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of - and we need fresh talent to help make it possible.

We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes.

We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what.

We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.

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