Client Services Apprentice/placement Student - London, United Kingdom - Penningtons Manches Cooper LLP

Penningtons Manches Cooper LLP

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

A fantastic opportunity has arisen for an apprentice or University placement student aspiring to work in the field of client relationship management, business development and marketing.

Penningtons Manches Cooper LLP is a leading international law firm with seven offices across the UK as well as Madrid, Paris, Piraeus and Singapore.

What makes us stand out from our peers is our full-service offering, sector driven approach, international outlook, collaborative culture and exceptional client service.

Throughout our 300-year history, putting our clients at the heart of what we do and delivering a top quality service has been key to our success.

This is still as true today as it has ever been.

We are looking for a dynamic and driven individual to join our thriving Marketing and Business Development Department.

The role will support our Client Experience Manager and Business Development and Marketing Director to focus on building strong relationships with our clients and ensuring that our service offering meets their needs today and in the future.

Apprentices would be working towards an accredited qualification, but for either routes there will be a combination of structured training, hands on learning and mentoring that will be provided to enable progression within the role.

Responsibilities:

Conduct necessary research and preparation for client meetings and strategic planning.
Assist in compiling client service related reports and marketing materials for client distribution.
Assist with programme reporting requirements, utilising various systems, including Power BI, Microsoft Excel and PowerPoint.
Work with the client team to facilitate firmwide client initiatives, encompassing planning, execution, monitoring, and data tracking.
Oversee and update client data within the firm's CRM systems.
Support the client team in delivering and tracking the firmwide client feedback programme comprising of online surveys and indepth interviews.
Collaborate with the client team to develop bestinpractice resources, including training documents and training sessions, tool kits and presentations for lawyers.
Provide and present data on the firmwide client programme for use by the internal comms team.
Organise and participate in internal meetings, including the production of comprehensive meeting notes.

Essential & Desirable Criteria:

A minimum of 3 A levels grade C or above, coupled with good GCSEs grade C or above to include English and Maths (or equivalent qualifications).
Ability to recognise the importance of, and work to a deadline
Ability to manage a busy workload and excellent organisational skills
Ability to work either alone or collaboratively with other team members
Attention to accuracy and detail
Collaborative team member with ability to quickly build relationships with a wide range of people
Receptive to facilitate and support change
Comfortable working under pressure with the ability to plan and prioritise work