IT Support - Newcastle Upon Tyne, United Kingdom - Matched Group

Matched Group

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support

Basic:
£30,000 - £35,000 + benefits

Role:
Provide software support to clients and ensure issues are resolved effectively

Location:
Hybrid - 2/3 days per week in the office

WHY? Fast global growth + career progression

Do you have 2+ years experience as a Software Support Engineer, Application Support Engineer, or similar?
Are you a strong communicator who enjoys working within a collaborative team?
Do you want to work for a fast growing software vendor with a brilliant team culture?

Our client is a fast growing, global SaaS company who provide a collaborative platform which ensures their clients work as efficiently and accurately as possible.

Culturally the team is focussed on career development and providing superior customer service.

The Software Support team is friendly and close-knit and with future growth, you will have the opportunity to make an impact from day 1 and progress your career.

As an
IT Support Engineer (Software) ,you will monitor the support queue and uphold service levels for both responding to and closing requests.

With your strong verbal and written communication skills you will provide exceptionalcustomer service to clients, keeping communication consistent and clear.

With technical aptitude and interest in software, you will have the opportunity to interact with global teams to help improve software.

This is a great opportunity to have a positiveimpact on clients and support their use of the software.

Key Responsibilities:
IT Support

**- Ensure issues that require escalation are done so in a timely manner to ensure that the client base receive the best possible user experience

Work to a defined set of SLAs
Clearly communicate to the client
Share ideas and be receptive to others

Experience Required:
IT Support

**- Ability to communicate effectively and professionally with customers, with team members, and across teams

Strong troubleshooting skills
Desire to help people both internally and customers
A positive attitude and a strong work ethic
Technical aptitude and willingness to learn

For more information please get in touch with Katie at Matched Group

Application Support Analyst / Application Support Engineer / Software Support Analyst / Software Support Engineer / 1st Line Support / IT Support / Help Desk / Service Desk / Product Support Analyst