Account Administrator/supervisor - Tamworth, United Kingdom - Ecomaster Commercial Ltd

Ecomaster Commercial Ltd

Verified Company

Tamworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Account Administration/Supervisor_

Experienced Supervisor with strong administration skills required with proven ability and a excellent background in Customer Services.
To account manage blue chip companies such as John Lewis, LV & MA Assist in property reinstatement for the insurance markets nationwide, we are passionate in our delivery, to ensure that our clients/customers are supported in the best possible way.
Our offices are conveniently located in an attractive location between Sutton Coldfield and Tamworth, and you will be working with a great friendly team.
This is an exciting opportunity for a person with previous experience to develop a career in a successful service company.
The Successful applicant will supervise current administrators and help to develop a growing team.
At Ecomaster we pride ourselves on protecting the customer experience and we are looking for a person who shares the same values and commitment.

PROGRESSION - There will be the opportunity to progress within this position to office manager and head up the full administration team in the future, with an excellent package.
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Key responsibilities_

To work within an existing team and develop and improve through coaching and performance management.
Strong knowledge in Excel, Outlook, Teams, Ecomaster Portal and various portals.
To ensure that work and calls are handled in an efficient and timely manner in line with, business targets.
Key involvement with the running of key accounts on both property damage and insurance.
Ability to demonstrate good organisational skills and drive to achieve/exceed predetermined company targets and KPI's.
Build relationships with internal and external stakeholders throughout the endtoend process of the job.
Provide ongoing updates to the Operations Manager on SOP of the business area.
Demonstrated knowledge of contact centre technology and Excel/Word/PowerPoint.

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Skills/experience required._

Excellent verbal and written skills.
Strong background in customer service
Flexible approach to tasks and ad hoc duties
Ability to work as part of a team but also on own initiative.
The ability to demonstrate a logical and methodical approach to work, with excellent organisational and time management skills.

Salary:
From £25,000 to £30,000.00 per year (experience dependent)

Salary:
£25,000.00-£30,000.00 per year

Schedule: