Customer Service Advisor - Sheffield, United Kingdom - Countrywide HQ

Countrywide HQ

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Role - Customer Service Advisor (known locally as

Property Manager:
Deposit Specialist)
Salary - £20,000 per annum
Location - Matilda Street, Sheffield
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm

Employment Type - Full-time, permanent**
The Connells Group has recently acquired
Countrywide securing our place as the UK's largest property services group, trading locally under our Blundells and Bridgfords brands.

We are looking for an
ENERGETIC and
ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us.

So, we're on the lookout for people with great **communication

and
relationship

skillsand a
passion
**for delivering a quality customer service

The role of a

Property Manager:
Deposit Specialist
As a

Property Manager:

Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands.

Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given,through to the security deposit being released.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
Crosschecking original inventory against checkout report and identifying tenant liabilities
Negotiating with landlord and tenant to agree deductions, within legislative timescales
Proactively identifying general maintenance or improvements to maintain the property in good order
Working closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
Providing a firstclass service to maximise customer retention and reletting
Working as a team player, being helpful and supportive to colleagues
Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved