Customer Success Executive - Leeds, United Kingdom - SearchDATA

SearchDATA

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Executive - Leeds SearchDATA Group is partnered with an embedded analytics & business intelligence for SaaS vendors company based in Leeds. We are currently recruiting for a Customer Success Executive to play a pivotal role in driving and supporting the delivery of all ourclients' solutions. A key part of your job will be to work with their customers, identify growth opportunities, and improve success throughout their existing customer base.

What are they offering?

Salary up to £35k with regular salary reviews relating to performance
Uncapped commission so they are looking for someone who is ambitious
Great opportunity for career progression
Hybrid working pattern (At least 2 days in the office)
25 days holiday + bank holidays with the option to buy/sell more
Contributory pension
4 time DIS
Extensive flexible benefits

What are your responsibilities?

Serve as daytoday contact for all assigned accounts, develop and nurture relationships within a defined customer base.
Exceed quarterly renewal and expansion targets by driving programme success within your customer base.
Generate shortterm results whilst maintaining a longterm perspective to improve overall account expansion and retention.
Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship.
Be a customer advocate within our client ensuring your customers get value from using their services.
Partner with product, customer support, sales, and marketing to ensure high satisfaction within your accounts.
Complete renewal lifecycle management including commercial tasks such as obtaining Purchase Orders when required, forecasting, renewals, and order creation, and submission.
Coordination of the renewals process, data management, and CRM oversight.
Crossfunctional collaboration with product, sales, and marketing to align value propositions.
Proactively monitor client activity, identifying increased or decreased usage levels throughout the client's buying cycle successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customerhealth, product utilization, and realization of value drivers. Take corrective actions in a timely manner based on this visibility and make recommendations to help customers be more successful.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Working closely with existing clients to obtain feedback on products and services through the delivery of partner events/user forums.

What qualifications and experience you will need:

2+ years experience within a customer-facing role such as sales, customer success, or account management, preferably in technology, where you are fully invested in the success of your customers.
Excellent verbal and written communication, relationship management, and strategic planning
Very strong organisational skills with the ability to multitask and remain calm under pressure
A true team player and selfstarter who is comfortable with taking their own initiative with the ability to quickly adjust priorities
Experience using CRM software, preferably Salesforce
The ability to work towards your own targets in addition to contributing fully to the wider team workload when required

SearchDATA Group is the first choice for Business Intelligence and Data Analytics recruitment in the UK and internationally. We work with Software Houses, Partners, and End Users throughout the UK and Europe.

As unique specialists in this niche marketplace,we have positioned ourselves ideally to satisfy the needs of a variety of clients.

We understand our industry and use our expansive network to position ourselves as market leaders for all Agile Business Intelligence requirements