Claims Agent - Bristol, United Kingdom - DPD Group UK

DPD Group UK
DPD Group UK
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Company Description

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Contract: Permanent

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Location:Bristol Castlemead
  • BS31 3AG
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Salary:
circa £24,100 plus monthly bonus
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Days of Work: Monday to Friday
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Hours of Work:Typically between 08:00 and 17:30


Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.


When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

We are currently recruiting for an experienced Claims Agent to join our high performing and busy Claims Department.

We are looking for a customer focused individual who has a background of working within a fast paced customer service and administration based roleS.


Key responsibilities of this role include:

  • To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
  • To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
  • Complete ad hoc tasks in relation to the above when appropriate

About You

  • You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations
  • Ability to work as a team player and on your own initiative
  • Excellent administration skills with the ability to use Microsoft Office / Google programmes
  • Demonstrate high levels of selfmotivation and initiative to effectively problem solve.
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty,
  • Flexibility, Hard Work and Accountability.

About our benefits:


We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.

It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.

To name but a few

  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 x salary on joining the pension scheme
  • Health Kiosks visiting every location
  • Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends
  • Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within.

As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you


Salary:
£24,100.00 per year


Work Location:
One location
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