Senior HR Operations Advisor - London, United Kingdom - Colliers International EMEA

Colliers International EMEA

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Company Description

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

As an HR Operations Advisor, you will play a vital role in supporting the HR Advisory team to ensure the smooth and effective operation of our advisory function, acting as first point of escalation for issues from the HRA and working with the wider people team functions to improve and implement changes to our overall processes.

This position requires a deep understanding of HR processes, strong communication skills and a proactive approach to problem-solving.

You will be responsible for handling various HR operational tasks and collaborating with stakeholders at all levels to enhance the overall employee experience.

Job Description:

HR Advisory

Be the first point of contact to all business services teams, providing support and advice on all employee lifecycle matters

HR Operations Management

Design of new HR processes to maximise team effectiveness and enhance employee experience.
Lead and oversee daytoday HR operational tasks, including employee onboarding, offboarding and changes in employment status to ensure the effective execution of HR processes
Oversees accurate and timely data entry and maintenance of employee records in our HRIS working
Actively manage data quality through internal auditing
Daily management of the HR inbox and delegation of work, escalating any concerns as necessary to the relevant HRBP
Supports Payroll team as appropriate with employee benefits administration, including enrolments, changes and queries
Work closely with our UK Payroll Manager during the weeks prior to our monthly pay run, identifying potential errors and ensure a full and accurate data replication into ECP.
Collaborate with payroll team to ensure accurate processing and resolution of payrollrelated issues and benefits, including salary sacrifice schemes

Policy and Compliance

Stay informed about employment laws and regulations in the UK, particularly those relevant to the commercial real estate industry
Assist in the development, communication and implementation of HR policies and procedures
Conduct regular audits to ensure compliance with internal policies and legal requirements

Employee Relations

Serve as a point of contact for employee queries and concerns
Independently manage end to end ER cases
Work closely with HR Business Partners to address any complex employee relations matters and contribute to a positive workplace culture

Performance Management

Support the performance management process, including goal setting, performance reviews and development plans
Provide guidance to managers and employees on performance related matters

Collaboration

Work closely with the HR Advisory team and other departments to ensure alignment of HR initiatives with business objectives
Participate in cross functional projects and initiatives to enhance HR processes

Qualifications:

Bachelor's degree in human resources, Business Administration, or a related field.
Proven experience in HR operations, preferably within professional services, commercial real estate sector experience desirable
Strong understanding of UK employment laws and regulations.
Excellent interpersonal and communication skills.
Detailoriented with a high level of accuracy in data management.
Ability to handle confidential information with discretion.
Proficiency in HRIS and Microsoft Office Suite, with experience of SAP Successfactors preferred
Professional HR certification (e.g., CIPD) is a plus.

Additional Information

Colliers is committed to providing equal opportunities to all individuals, irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other characteristic protected by applicable laws.

We believe in fostering a diverse and inclusive workplace that empowers individuals to thrive and contribute to our collective success.