Receptionist - Shrewsbury, United Kingdom - Focus Hotels Management

Focus Hotels Management

Verified Company

Shrewsbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
FOC1261

Branch:
Mercure Albrighton Hall Hotel Spa

Location:
Mercure Albrighton Hall Hotel Spa, Shrewsbury

Salary/Benefits:
Competitive Salary + Tips + Share of gratuities

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
various

Hours per week:16-32

Posted date:12/06/2024

Closing date:08/08/2024

Who are we

Mercure Shrewsbury Albrighton Hall Hotel Spa is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.

A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

Guest Check-In and Check-Out: Greet guests upon their arrival, process checkins and checkouts efficiently, and ensure accurate documentation of guest information and payments.
Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
Administrative Tasks: Perform various administrative duties, such as filing, recordkeeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
Knowledge of

Hotel Services:
Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests.

Multitasking and

Time Management:
Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.

Key Requirements

Communication Skills
Teamwork
Professionalism
Attention to detail
Customer Service
IT Proficiency

Benefits

Competitive salary
Excellent ongoing support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family
Ongoing incentives and rewards
Meals on duty

Mercure Albrighton Hall Hotel Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.

A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Mercure Shrewsbury Albrighton Hotel Spa is managed under franchise by Focus Hotels Management Group.