Customer Outcome Tester - Swindon, United Kingdom - BNP Paribas

BNP Paribas

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Outcome Tester

Swindon Office - Hybrid

About the role
As part of our Consumer Duty implementation we are expanding the 1st Line of Defence risk & control team (Operational Permanent Control - OPC) in size and remit to develop and manage Customer Outcome Testing - This is an opportunity to join this team from the start, a really exciting prospect

The OPC Team partners with the business to help them deliver business strategy in a safe, secure and risk aware manner - Facilitating risk, control and incident management and co-ordinating governance over new activities, products and services.

You'll be part of a team delivering a comprehensive testing programme that provides assurance over the outcomes being delivered to Arval UK customers; completing outcome testing, reporting to management and working to continuously improve the programme.

Good knowledge of vehicle leasing products and of operational vehicle leasing business processes would be advantageous for this role.

What's in it for you?
As a
Customer Outcome Tester you will enjoy the benefits package at
pay zone level B1
This includes a basic salary of upto £35,500, plus additional bonus potential of upto £1,900.

You will also enjoy the outstanding benefits including;

Private Healthcare (AXA PPP)
Life Assurance
Company Pension scheme (the company will add in up to 10% into your pension pot every month)
A range of personal flexible benefits 25 days holiday, your birthday off plus bank holidays
Free Parking
Free Gym onsite
Access to great discounts on our products and services
To celebrate your 1st year you can enjoy a 1⁄2 holiday or a £75 Love2Shop voucher
Paid eye tests and £50 towards your lenses
Volunteering days
Charity Fundraising
Access to Talent programsCulturally, we are a friendly bunch more human, than corporate. We expect a lot but know that works both ways so offer Journey Makers all the support they need. You will find our offices inviting, relaxed and refreshing.

About You - Who we are looking for?

Not shy to share your thoughts in a confident and constructive fashion, you will be comfortable operating with varying levels of management in a corporate environment and will understand the complexities of working for a matrix style organisation.

Naturally resilient, you will also be highly organised, analytical and able to operate with autonomy. You will welcome ownership and accountability, be creative and solution focussed and able to work at pace.

You will need to:

Have knowledge of the UK regulatory environment and what constitutes fair customer outcomes (SYSC, CONC, CCA, Consumer Duty, SM&CR)
Good stakeholder management skills and capabilities, able to build and manage relationships at various levels across the business
Ability to provide clear advice/instruction to teams/peers/management

Excellent communication skills

Verbal and written
Well organised with a structured & analytical approach
Able to operate with autonomy, having a strong drive for learning & continuous improvement
Always seeking to value add to the business and customers

About Us
We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose.

We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.

Find out more about our plan here:
Arval Beyond

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

At Arval, we celebrate the diverse nature of our customers. Striving to develop diverse teams in which everyone feels safe to be their authentic self. We actively encourage people from underrepresented backgrounds to apply.

We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age.

We are a family friendly employer. With a culture based on trust and flexibility. We strongly believe everyone has a voice and the opportunity to make an impact.

Application process
Applicants invited to the "next stage" will complete an online video screen. This way, you can tell us all about yourself, before we shortlist who to select for interview. You will be able to do this on your mobile phone, tablet or laptop 24/7, giving you complete flexibility.

PRIMARY LOCATION

GB-ENG-Swindon

JOB TYPE

Standard / Permanent

JOB

RISK

EDUCATION LEVEL

Not indicated

SCHEDULE
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