Housing Assistant, Letham Locality - Perth & Kinross Council

Perth & Kinross Council

Verified Company

Letham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LOCATION:
Letham Area Office Tweedsmuir Road Letham, PH1 2HJ

SALARY:
£25,508 - £27,874 per year

CONTRACT TYPE:
Temporary

POSITION TYPE:
Full Time

HOURS:
36 hours per week

WORK FROM HOME:
Hybrid

£25,508 - £27,874 Fixed Term (until 31/03/2025)

Letham Housing Team, Marlee Road, Perth, PH1 2HL

You will provide support for the Letham Locality Housing Team based in Letham, Perth although there will be a requirement to work at other locations as and when required, delivering a comprehensive housing management service to our customers.

The post involves contact and liaison with a wide range of contacts including staff, other council services, external agencies, customers, tenant representatives and elected tenants.

Main Accountabilities will include but are not restricted to:
Provide housing information and advice across all main housing management services

Manage routine correspondence and maintain records relating to housing management services
Provide administrative support to Housing Officers, including typing letters, and arranging customer appointments filing
Monitor daily tenants' rent accounts and provide advice and assistance to maximise tenants' incomes, and arrange and monitor repayment plans for rent arrears
Enter information in Northgate, ensuring records are accurate and up to date, and retrieve and use this information as required
Prepare documents for sign up and assist in signing up new tenants as required, including ensuring signup documents are made available in advance and contain all the relevant information
Undertake customer satisfaction surveys through direct and indirect contact (telephone, postal surveys, exit interviews etc.) in the office and out in the neighbourhood
Carry out home visits in relation to a range of housing management services

Liaise with all relevant staff and teams in managing void properties, rent accounts and repairs, ensuring tenants receive the necessary support, an efficient high quality service and rent loss is minimised

Requirements:

A driving licence is essential

CIH Level 3 Certificate/ Diploma in Housing or equivalent/willing to work towards CIH Level 3

Gives a high priority to customer satisfaction

Respects and applies our customer service standards
Makes every effort to find out what the customer needs
Tries to exceed customer expectations
Promotes a professional image of self and the housing service
Applies confidentiality appropriately, taking account of data protection and other legal and regulatory requirements

Promotes the Council's values and commitment to equality and diversity, promoting positive values and anti-discriminatory, non-judgemental practice

Treats colleagues and customers with dignity and respect in line with the Employee Charter and Code of Conduct
Sensitive to cultural, gender and other staff/customer profiles in all aspects of service delivery

Demonstrates an ability to manage and prioritise constant and often conflicting demands

Able to work outside normal office hours, including weekends and attend evening/ weekend meetings and events as required
Willing to learn and adapt to new situations and working methods
Receptive to new ideas and improved ways of working
Welcomes change and new approaches and takes positive steps to carry out improvements in service delivery
Able to work flexibly across the service to meet business needs and service demands

The Individual:

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work from a work-related site two days per week, with the arrangements for part-time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

If you would like any more information regarding this vacancy, please contact

Sharon Kerr Tel:
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call to discuss.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance.

You will have access to training and support for continued professional development.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.